Inconsistent product thickness and/or quantity

Possible cause: Unit temperature is above normal. Ensure door is closed.
Check ice bin drain for obstruction by pouring large cup of tap water into ice bin and checking for flow through main drain.
Verify CO2 is available by checking carbonation level of drinks at beverage station. If drinks are OK, CO2 is available
Perform scale calibration.
If the steps above do not resolve the issue, call for service.