Freezer locked

Clean and re-install the agitator paddles before the heat cycle.

Be sure your hands are clean and sanitized before proceeding.

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Freezer locked. Fill the hopper to the proper level on the agitator paddle and follow the procedures on the LCD to start the heat cycle.

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All of the steps above must be followed to successfully complete a heat cycle. If the steps above do not resolve the issue, call for service.