Upper platen stops moving and controller displays error message

Follow directions on the controller display
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Turn the main power to the grill OFF, wait for one (1) minute, and then turn main power back ON.
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Clear grill surface of any item that may be touched by the platen when it is moving (example: chicken ring)
Any tool touching or contact with the platen while it is moving can make it stop.
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If the steps above do not resolve the issue, call for service.

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